Ratings and reviews
Members can rate a shop out of five and leave a review. The average appears on the shop page and on tiles in the directory, and Best rated becomes a sort option.
Switching it on
Settings → General → Shop reviews.
Only signed-in members can rate or review. That is not configurable, and it is the reason this stays usable — an anonymous rating box on a cashback site fills with spam within a week.
How it works
Reviews are ordinary WordPress comments on the shop page, with a rating attached. That means your existing moderation queue, spam filtering and comment settings all apply, with nothing new to learn.
A member can leave one review per shop.
Moderating
Comments in WordPress, as usual. Reviews on shop pages appear alongside your post comments.
Your normal comment settings decide whether reviews appear immediately or wait for approval. Holding the first review from each member is the sensible setting on a site where money is involved.
An unapproved review does not count toward the shop's average.
The average
Calculated from approved reviews only, and kept up to date as reviews are added, approved or deleted.
Shops with no reviews have no rating and simply show nothing — they are not shown as zero stars, which would read as a bad rating rather than no rating.
Should you switch it on?
Yes, if you have enough members to produce reviews. Shop reviews are genuinely useful to visitors and give you page content you did not have to write.
Not yet, if you are just starting. A directory of 400 shops with no reviews anywhere looks abandoned. Come back to it once you have members.
Turning it off later
Existing reviews are kept, hidden rather than deleted, and reappear if you switch it back on. Nothing is lost.
Related
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