> For the complete documentation index, see [llms.txt](https://ctracker-docs.keywordrush.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ctracker-docs.keywordrush.com/running-your-site/admin-digest.md).

# The summary email

The plugin writes to you twice: immediately when a member asks to be paid, and periodically with a short summary of everything else.

Both are set under `Cashback Tracker` → `Settings` → `Emails`, in the **Emails to you** card.

### Where it goes

**Send alerts to** is the address. Leave it empty and your WordPress administration email is used.

{% hint style="warning" %}
This is deliberately **not** the **From Email** above it. That one is who your emails are sent *as*, and is often a `noreply@` address nobody reads. Setting it should never quietly redirect your own alerts into it.
{% endhint %}

### How often

**Summary to you** takes **Once a week** (the default), **Once a day**, or **Never**.

A quiet period sends nothing at all. That is on purpose: a weekly "nothing happened" is the kind of email you learn to filter, and then the week something *is* wrong you never see it. If a summary arrives, something in it is worth reading.

### What it says

Two parts. Numbers first:

* Payouts waiting, and what they add up to
* Orders imported, confirmed and declined since the last summary
* Cashback confirmed in the same period

Then **Needs you** — the things that will not fix themselves:

|                                                          | What it means                                                                                                                                               |
| -------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **A network could not import orders**                    | Usually an expired key. Named with whatever the network said, and how many runs in a row have failed.                                                       |
| **A network could not refresh its shops**                | Same cause, different call.                                                                                                                                 |
| **Shops could not be fetched**                           | The run finished, but some shops in it did not.                                                                                                             |
| **Coupons are refreshed more slowly than they go stale** | Raise **Shops per run**, or refresh less often. `Coupons` → **Import status** shows how far behind. See [Importing coupons](/coupons/importing-coupons.md). |
| **Postbacks were rejected**                              | Grouped by reason, commonest first.                                                                                                                         |

Every line links to the screen where you can do something about it.

{% hint style="info" %}
**Postbacks with no matching click are the one to read.** They mean a network told you about a sale and nothing on your site could say who made it — so a member bought something and got no cashback. A few is normal (people clear cookies). A steady stream means your tracking links are not carrying the click id, and every one of them is a member quietly not getting paid.
{% endhint %}

### The other email

**Email me about**, in the same card, is the one that does not wait for the summary. It sends when something goes wrong, and takes **Errors only** (the default), **Errors and warnings**, or **Nothing**.

Repeats of the same problem are held back to one an hour, so a network stuck on an expired key cannot fill your inbox. See [Logs and alerts](/running-your-site/logs-and-alerts.md).

Between them: alerts are for tonight, the summary is for Monday, and `Cashback Tracker` → `Logs` has the individual entries when you need the detail.