> For the complete documentation index, see [llms.txt](https://ctracker-docs.keywordrush.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ctracker-docs.keywordrush.com/members-and-payouts/what-members-see.md).

# What members see

The member area answers three questions in the order members ask them: how much do I have, when do I get it, and where did it come from.

### The rail

Down the left sits a rail that does not change as they move between tabs.

At the top is the one figure they can act on — **Available** — with the amount still pending underneath it and a **Request payout** button below that. Beneath the rail card is the navigation.

Available leads because it is the only balance a member can do anything with. Pending is context for it rather than a rival to it, and lifetime paid-out belongs on the Payouts tab where the arithmetic of a withdrawal is being explained.

{% hint style="info" %}
On a narrow screen the rail becomes a band across the top and the navigation becomes a row of tabs. The switch is driven by how wide the column your theme gives the page is — not by the size of the visitor's screen — so the account fits a theme with its own sidebar without being told about it.

Inside WooCommerce's My Account, the rail is dropped entirely: Woo already draws one, and a rail inside a rail helps nobody.
{% endhint %}

### A line of activity

Every tab that lists money uses the same row.

| Part          | What it is                                                                                                      |
| ------------- | --------------------------------------------------------------------------------------------------------------- |
| **Logo**      | The shop's, from its shop page. A shop without a featured image gets its initials instead                       |
| **Title**     | The shop's name, linking to its page. Rows with no shop — bonuses, adjustments, payouts — use their description |
| **Meta line** | Order reference, date, order value, and when the cashback clears. Only the ones this row actually has           |
| **Amount**    | Green for money in, plain for money out                                                                         |
| **Status**    | One badge, one word                                                                                             |

An order row therefore reads *iHerb.com · Order #4471029 · 18 Aug · $128.40 order*, and a member can check the rate without doing arithmetic.

![A member reading their own cashback history](https://3545740495-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M69sU0hfZj3QsteYxmI%2Fuploads%2Fgit-blob-5a4bd69ecdda596bf026e34a143a49ea77efc11d%2Fcashback-history.webp?alt=media)

### The statuses

| Badge         | Means                                                                                             |
| ------------- | ------------------------------------------------------------------------------------------------- |
| **Pending**   | The shop has not confirmed the order yet, or it has and the holding period is still running       |
| **Available** | Withdrawable now                                                                                  |
| **Declined**  | The shop rejected it. Common for returns, cancellations and orders placed with a competing coupon |
| **Settled**   | Already counted into a payout                                                                     |

Payout requests use the same four words plus **Approved** for one you have accepted but not yet sent.

### What a pending row will not tell them

If a row has been approved by the network but is still inside its holding period, it says **available 12 Sep**, because that date is a real one recorded against the row.

A row the network has not confirmed yet has no such date, and the account says nothing about when it will clear. There is no honest number to print: the shop's advertised approval time is an average across all its orders, and a member reads any date beside their own order as a promise about that order.

This is the single most common support question on a cashback site, so it is worth answering the same way in your own words on the page — see [Adding your own content to the member area](/for-developers/member-area-hooks.md).

### Money that never moved

A declined cashback and a returned payout are both listed, both struck through in grey, and both carry the line *This did not affect your balance.*

Leaving them out would be worse: a member who saw a payout leave and come back needs to find both halves. Printing them like any other row would be worse still — a declined $3.00 looks like a credit they never had, and a returned payout looks like money taken from them.

### The empty states

A member with no history is not looking at an error, so they are not shown one. Each empty tab says what will appear there and offers a way to start — a link to your shop directory on the tabs where that is the answer.

### Signed out

The account URL is a page members share and bookmark, so a signed-out visitor gets a proper sign-in card rather than a bare form: what is behind it, the login form itself, and a link to your registration page if you have set one.

The form is still WordPress's own, so two-factor, social login and anything else hooking the login form keeps working.

### Related

* [The member account page](/members-and-payouts/the-account-page.md)
* [Cashback history](/members-and-payouts/cashback-history.md)
* [Payout methods and the minimum](/members-and-payouts/payout-methods.md)
* [Adding your own content to the member area](/for-developers/member-area-hooks.md)